• To create a Cancellation Policy for both DK Shopzon (the platform) and sellers on the platform, it is important to establish clear rules that apply to both the users and the sellers to ensure a smooth process. Below is an outline of what such a policy might look like, tailored for both the platform and the sellers:
  
  DK Shopzon Cancellation Policy
  Eligibility for Cancellation: Orders: Customers can cancel their orders within a specified period (e.g., 12-24 hours) after purchase if the order has not been processed or shipped.
  Digital Goods: Digital products (e.g., e-books, software) are usually non-cancellable once the order has been completed or downloaded.
  Subscription-Based Services: Subscriptions can typically be canceled at any time, but depending on the service, refunds may not be provided for the remaining term of the subscription.
  Cancellation Procedure: Customers must log in to their account, navigate to their order history, and select the option to cancel the order.
  Alternatively, customers can contact DK Shopzon’s customer support via email or live chat to initiate the cancellation.
  Cancellation requests must include order number and customer details.
  Refund Process: Full refunds will be provided for canceled orders that meet the cancellation criteria (e.g., before shipment).
  Refunds will be processed within a specified period (e.g., 5-10 business days) to the original payment method or store credit.
  Non-Cancellable Orders: Orders that have already been shipped cannot be canceled, but the customer can initiate a return once the product is received (in accordance with the return policy).
  Custom or personalized products may not be eligible for cancellation once the order is confirmed.
  
  Seller Cancellation Policy on DK Shopzon
  Seller’s Right to Cancel: Sellers can cancel an order if they are unable to fulfill the order for reasons such as product unavailability, inventory errors, or shipping limitations.
  The seller must notify the customer immediately if an order is canceled and provide a clear explanation for the cancellation.
  Seller Cancellation Process: Sellers should cancel an order through the DK Shopzon platform and ensure that the customer is notified of the cancellation.
  If an order is canceled due to the seller’s fault (e.g., stock issues, delayed shipping), the seller may be required to refund the customer fully and take corrective actions to prevent future occurrences.
  Seller’s Responsibility: Sellers must clearly display whether items are in stock and maintain accurate inventory on the platform to minimize the need for cancellations.
  Sellers should promptly process any refunds for canceled orders as per the platform’s refund timeline.
  Consequences for Sellers: If a seller frequently cancels orders or fails to meet DK Shopzon’s standards for timely shipping or inventory management, the seller may face penalties such as account suspension or removal from the platform.
  A high rate of cancellations can impact a seller’s ratings and reputation on the platform.
  
  Additional Terms for Both DK Shopzon and Sellers:
  Shipping-Related Cancellations: If a cancellation request is received after the order has been shipped, the customer will need to follow the return procedure once the item arrives.
  For items returned due to cancellation, the seller is responsible for processing the refund in accordance with the return policy.
  Communication Between Customers and Sellers: In cases of cancellations initiated by the seller, it is important that sellers maintain clear communication with the customer and ensure that they are aware of the reason for the cancellation.
  For cancellations by the customer, sellers are encouraged to confirm receipt of the cancellation request and adjust their fulfillment process accordingly.
  Exceptions and Special Circumstances: Both DK Shopzon and sellers may set certain exceptions based on the nature of the products or services being offered (e.g., perishable goods, special offers, or promotional items).
  
  This policy outline provides a framework for handling cancellations in a manner that is fair to both the platform and its sellers. For specific terms, it is recommended to refer to DK Shopzon’s official policies or consult with their customer support and seller guidelines.